Join @anaggh @jessie_paul @ayoshmita @Geetanjali1708 for tweetchat tomorrow at 3PM on 360° #CX.
Signup: https://t.co/K7wGaAIcHe#letstalkcx pic.twitter.com/RGRWgSILMA

— Paul Writer (@paulwriter) April 19, 2017

Hey @anaggh @ayoshmita @Geetanjali1708 thanks for joining me for this one today! It's going to be fun. #CX #letstalkcx https://t.co/VtaI6adh5k

— Jessie Paul (@jessie_paul) April 20, 2017

Let's talk about whether 360 degree #CX is a mirage or an oasis. starts at 3pm with @anaggh @ayoshmita @Geetanjali1708 #letstalkcx

— Jessie Paul (@jessie_paul) April 20, 2017

Friendly folks at #RTCONCLAVE if you liked my talk do join the chat at #letstalkcx now

— Jessie Paul (@jessie_paul) April 20, 2017

Hey @anaggh did you ever imagine when you sent me that letter from Bombay Stores that we'd be co-hosting a #letstalkcx chat?

— Jessie Paul (@jessie_paul) April 20, 2017

@jessie_paul never would I have thought so #letstalkcx

— AD (@anaggh) April 20, 2017

Really excited about the tweetchat on 360 degree customer experience #letstalkcx

— Sandeep Madala (@indiebhai) April 20, 2017

@jessie_paul @anaggh @ayoshmita #CX is a indeed an Oasis for 2day's day & age where customer's shopping exp is completely influenced digitally through products reviews &exp

— Geetanjali (@Geetanjali1708) April 20, 2017

@Geetanjali1708 @anaggh @ayoshmita I'd argue that it seems like a mirage. I like a brand and then something in the mix changes and the CX goes for a toss. #letstalkcx

— Jessie Paul (@jessie_paul) April 20, 2017

@jessie_paul That is due to the brand behavior and lack of consistency more than anything else. #letstalkcx @Geetanjali1708 @ayoshmita

— AD (@anaggh) April 20, 2017

@anaggh @jessie_paul @ayoshmita #letstalkcx 360 deg customer exp is imperative.We are not saying here that is there or not there

— Geetanjali (@Geetanjali1708) April 20, 2017

@Geetanjali1708 @anaggh @ayoshmita Just a thought. Should we pursue 360 or look at each channel as a different realm with varying expectations? #letstalkcx

— Jessie Paul (@jessie_paul) April 20, 2017

@jessie_paul @Geetanjali1708 @anaggh One rule book may not and cannot fit all. So each brand has to make its own roads. #letstalkcx

— Ayoshmita Biswas (@ayoshmita) April 20, 2017

Digital influences 60% of online sales. Can Reputation experts shape this for the better? #letstalkcx #RTConclave

— Jessie Paul (@jessie_paul) April 20, 2017

Yes, and bring in better results for all #letstalkcx #RTConclave https://t.co/TVkaHHLFPC

— GeetaSkaria (@geetapskaria) April 20, 2017

Jaipur Cafe Employee Slapped Customer, This Video Goes Viral #letstalkcx @jessie_paul @CafeCoffeeDay https://t.co/X2j3ytx3yf

— rneelmani (@rneelmani) March 27, 2017

If you want the customer to be the king, the responses also need to carry a soul #letstalkcx @jessie_paul https://t.co/MggPF9wBqm

— GeetaSkaria (@geetapskaria) April 20, 2017

@geetapskaria What was @CafeCoffeeDay response is the bigger key to understanding their view on #CX #letstalkcx

— Jessie Paul (@jessie_paul) April 20, 2017